FAQ

Start by creating your Cuez account and setting up or joining your Organization. Then, create a Project where you can build and manage your scripts and rundowns. For extra help, check out the Help Center or use the in-app chat for support.

Yes. We invite you to watch this webinar that explains Cuez set-up process from A to Z.

The Cuez rundown is a cloud-based script and show planning tool designed for live productions and collaborative teams.

It provides a shared space where every team member can edit and update the script in real time, from anywhere, directly in the browser. To learn more, visit our Cuez Rundown page. 

An Episode in Cuez is a ‘document’ that combines both your Script and Rundown (Running Order) into a single, synchronized document. This integration allows for seamless collaboration between editorial and technical teams, ensuring that any updates made in one view are instantly reflected in the other.

For a more detailed overview, view the full article: What is an Episode in Cuez?

Yes, Cuez allows you to share an up-to-date, read-only version of your Episode with people who don’t have access to your Project. This is done through a public link that reflects real-time changes, unlike static PDFs or printed copies. To learn more, refer to the full article: How can I share an Episode using a public link?

Cuez offers detailed timing info at both Episode and Block level, such as On Air/Off Air times, Estimated Durations, and more. You can track live or recorded shows, monitor timing accuracy, and customize which timing columns appear in your rundown for better control during production. For more information visit the full article on Timings in Cuez.

Download the Cuez Automator at download.cuez.app/automator, install it on your preferred machine (ideally the one running your studio software), and make sure port 7070 is open. Once launched, open the interface in your browser, name your Automator, and follow the steps to pair it with your Cuez project. From there, you can connect your devices and set up media storage.

For more information, refer to the full article: How and where can I install the Cuez Automator?

Cuez Prompter is a built-in teleprompter that displays your script in real time, updating instantly with any changes in your Episode. It runs in any browser, is fully customizable, and can be used with Cuez Automator or third-party prompting tools.

For more information, refer to the full article What is the Cuez Prompter?, as well as How can I use the Cuez Prompter together with the Automator? for more advanced options via Automator.